A large screen with nobody to look after it becomes a large dark rectangle. We service what we install — and we service walls other people installed and walked away from.
A module fails in year three. The company that sold it has moved on, the manufacturer is twelve time zones away, and the replacement part needs an RMA, a freight forwarder and six weeks. Meanwhile there is a dark patch in the middle of your wall and a customer looking at it.
Every plan includes spare cabinets and modules held for your specific wall — not a promise to order one, actual parts on a shelf in Los Angeles.
For walls in controlled environments where a day of downtime is inconvenient rather than costly.
The plan most venues take. Enough cover that a failure is a phone call rather than a project.
For walls that are part of the business — signage driving revenue, or a venue where the screen is the room.
Module and power supply replacement from held spares, colour and brightness recalibration, receiving card and controller firmware, playback system health, and a named person who answers the phone. Structural, electrical and content creation are quoted separately.
If you inherited a wall, or the company that fitted it has gone quiet, we will survey it and take it on. Most manufacturers are serviceable by anyone competent — the obstacle is usually that nobody local will touch someone else’s installation.
Whether it is a wall we installed, one you inherited, or one you are about to buy from someone else, a survey tells you exactly where you stand. Surveys are quoted case by case, and the cost comes off your first service plan.
Yes, and it is a large part of what we do. If you inherited a wall or the company that fitted it has gone quiet, we survey it, identify the cabinets, pitch, controller and receiving cards, and tell you honestly whether it is worth maintaining or approaching end of life. Most manufacturers are serviceable by anyone competent.
Depending on the plan, from same-day to two business days. Response speed matters less than whether the part is on the shelf - a wall with spares held locally is a swap, and a wall without them is a six-week wait on freight from overseas regardless of how fast anyone answers the phone.
Modules and power supplies for your specific wall, held in Los Angeles. Those are the two things that actually fail. They are held for your wall rather than as a general pool, which is why the survey matters when we take on a screen somebody else installed.
Once or twice a year depending on how critical colour accuracy is. LED output drifts with age and it drifts unevenly, so an uncalibrated wall develops visible patches over two or three years. Most inherited walls we take on have never been recalibrated, and it is usually the moment the owner realises how far it had drifted.